Refund policy
Return & Refund Policy
At Calm and Clever Gifts, we take pride in offering unique, thoughtfully curated gifts. Because our products are made to order or shipped directly from our suppliers, we are unable to accept returns or exchanges.
Damaged or Defective Items: If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at distewart187@gmail.com with:
- Your order number
- A photo of the damaged or defective item
We will make it right with a replacement or full refund — no need to return the item.
Wrong Size or Color: Please double-check your selections before placing your order, as we are unable to accept returns or exchanges due to incorrect size or color choices.
Lost or Undelivered Orders: If your order hasn't arrived within the estimated delivery window, please contact us, and we'll investigate with the carrier on your behalf.
Cancellations: Orders can be cancelled within 24 hours of purchase. After that, production may have already begun, and we may be unable to cancel.
Contact Us: For any questions or concerns, reach out to us at distewart187@gmail.com, and we'll do our best to help!
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at distewart187@gmail.com.